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All Things IT
My hope is to write essays and make videos about what I interests and challenges me as well as my personal skill development in the world of IT.
Videos
Blog
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How To Provide a Positive IT Support Experience
What makes a bad support experience? Rather than go over the causes that lead to a negative support experience, I would like to outline some positive ways to approach a support interaction to make it a good experience for both the user and the technician. Here are some tips that I have picked up from